Privacy Policy

Last Updated: January 5, 2025

Welcome to XMiner ("we," "us," "our"), a leading cloud-based cryptocurrency mining platform designed to provide users with secure, efficient, and sustainable access to blockchain mining operations. At XMiner, we recognize that your privacy is of the utmost importance. This Privacy Policy explains how we collect, use, disclose, protect, and manage your personal information when you access or use our website (xminer.com), mobile applications, services, customer support systems, and any related digital platforms (collectively, the "Services").

By accessing or using our Services, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of our Services immediately.

1. Information We Collect

We collect various types of information to provide, improve, secure, and personalize your experience on XMiner. This includes:

1.1 Personal Identifiable Information (PII)
When you register an account or interact with our Services, we may collect:

• Full name
• Email address
• Phone number
• Date of birth
• Government-issued identification (e.g., passport, national ID) for Know Your Customer (KYC) and Anti-Money Laundering (AML) compliance
• Residential address (including country, city, postal code)
• IP address and device identifiers
• Payment information (credit/debit card details, cryptocurrency wallet addresses, or third-party payment processor data)

1.2 Account and Usage Data
As you use our platform, we automatically collect:

• Username and password (encrypted)
• Mining plan selections and contract details
• Hash rate allocation and mining performance logs
• Transaction history (deposits, withdrawals, rewards)
• Login timestamps, session duration, and activity logs
• Referral information (if applicable)
• Preferences (language, currency, notification settings)

1.3 Device and Technical Information
To ensure platform security and performance, we collect:

• IP address, browser type, operating system, and device model
• Screen resolution and time zone
• Cookies and similar tracking technologies (see Section 5)
• Network performance data and connection speed
• Geolocation (approximate, based on IP address)

1.4 Communications and Support Data
When you contact our customer support, submit tickets, or engage via email, live chat, or social media, we may store:

• Full content of your messages
• Support ticket history
• Call recordings (if applicable)
• Responses and resolution notes

1.5 Financial and Transactional Data
To process payments and mining payouts, we collect:

• Deposit method and amount
• Withdrawal requests (amount, destination wallet, timestamp)
• Cryptocurrency transaction IDs (hashes)
• Bank or payment processor confirmation data
• KYC/AML verification status and documentation

1.6 Behavioral and Analytics Data
We use analytics tools to understand user behavior and optimize our platform, including:

• Pages visited and time spent
• Click patterns and navigation paths
• Feature usage (dashboard, withdrawal, plan upgrades)
• A/B testing participation
• Error reports and crash logs

2. How We Use Your Information

We use the information we collect for the following purposes:

• Account Creation & Management: To verify your identity, create and maintain your account, and provide access to your dashboard and mining operations.
• Service Delivery: To activate your mining contracts, allocate cloud computing power, calculate rewards, and process daily payouts.
• Payment Processing: To securely handle deposits, withdrawals, and subscription payments via integrated gateways.
• Security & Fraud Prevention: To detect and prevent unauthorized access, account takeovers, phishing, money laundering, and other malicious activities.
• Customer Support: To respond to inquiries, resolve issues, and improve user experience.
• Compliance & Legal Obligations: To meet KYC, AML, tax reporting, and regulatory requirements in your jurisdiction.
• Platform Improvement: To analyze usage trends, fix bugs, enhance features, and develop new services.
• Marketing & Communications: To send service updates, promotional offers, newsletters (only with consent), and educational content about crypto and mining.
• Personalization: To tailor your dashboard, recommend mining plans, and display relevant content based on your behavior.

3. Legal Basis for Processing (GDPR & Global Compliance)

For users in the European Economic Area (EEA), United Kingdom, and other jurisdictions with data protection laws, we rely on the following legal bases for processing your personal data:

• Consent: When you explicitly agree to marketing communications or specific data uses.
• Contractual Necessity: To fulfill your mining agreement and provide requested services.
• Legal Compliance: To meet regulatory, tax, or law enforcement obligations.
• Legitimate Interests: For fraud prevention, platform optimization, and business development (balanced against your rights).

You may withdraw consent at any time via your account settings or by contacting support.

4. Sharing of Information

We do not sell or rent your personal information. However, we may share your data with the following parties under strict conditions:

• Service Providers: Trusted third parties who assist with hosting, payment processing (e.g., Stripe, PayPal), customer support (Zendesk), identity verification (Jumio, Onfido), and analytics (Google Analytics, Mixpanel). These partners are contractually obligated to protect your data.
• Financial Institutions & Payment Processors: To complete transactions and comply with banking regulations.
• Government & Regulatory Authorities: When required by law, court order, or to respond to lawful requests for national security or criminal investigations.
• Affiliates & Group Companies: Within the X ecosystem (e.g., for shared security infrastructure or unified identity systems), under strict data protection agreements.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred as part of the transaction, subject to privacy protections.

All data sharing is governed by data processing agreements and adheres to international data transfer mechanisms, including Standard Contractual Clauses (SCCs) where applicable.

5. Cookies and Tracking Technologies

We use cookies, web beacons, and similar technologies to:

• Authenticate users and maintain login sessions
• Remember preferences and settings
• Analyze traffic and usage patterns
• Deliver targeted advertising (if you opt in)
• Prevent fraud and enhance security

You can manage cookie preferences through your browser settings. Disabling certain cookies may affect platform functionality.

6. Data Retention

We retain your personal information only as long as necessary:

• Active accounts: Until account deletion or inactivity for 36 months.
• KYC/AML documents: Up to 7 years for compliance.
• Transaction records: Minimum of 5 years for audit and legal purposes.
• Support logs: 3 years unless required longer by law.

After retention periods, data is securely deleted or anonymized.

7. Data Security

We implement industry-standard security measures to protect your data, including:

• End-to-end encryption (AES-256) for data in transit and at rest
• Multi-factor authentication (2FA) for account access
• Regular security audits and penetration testing
• Isolated database environments and access controls
• Cold storage for cryptocurrency reserves
• Real-time intrusion detection and DDoS protection

Despite our efforts, no system is 100% secure. We encourage users to use strong passwords and enable 2FA.

8. International Data Transfers

Your data may be processed in countries outside your home jurisdiction, including the United States and data centers in Germany, Singapore, and Canada. We ensure all transfers comply with applicable laws and include appropriate safeguards.

9. Your Rights

Depending on your location, you may have the right to:

• Access, correct, or delete your personal data
• Request a copy of your data (data portability)
• Object to or restrict processing
• Withdraw consent
• Opt out of marketing communications
• Lodge a complaint with a data protection authority

To exercise these rights, contact us at support@elonmining.tslafinance.online . We respond within 30 days.

10. Children’s Privacy

Our Services are not intended for individuals under 18. We do not knowingly collect data from minors. If we become aware of such collection, we will take steps to delete it.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. The "Last Updated" date will be revised accordingly. Continued use of our Services after changes constitutes acceptance.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact:

XMiner Data Protection Office
Email: support@elonmining.tslafinance.online
Mail: XMiner Legal Department, 1810 Innovation Way, Palo Alto, CA 94304, USA

For EU/UK users, our representative can be reached at:
XMiner GDPR Representative
Email: support@elonmining.tslafinance.online

This Privacy Policy is an integral part of our Terms of Service. By using XMiner, you acknowledge and accept the data practices outlined herein.

Thank you for trusting XMiner with your digital future.